CryptoBilis

All orders are shipped out on the next business day from Manila. Kindly chat with us for any enquiry.

Hardware Wallets

Your Keys, Your Wallet

Your Trusted Web3 Brand in Southeast Asia

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Frequently asked questions (FAQ)

Why shop with us?

1. Authenticity Guaranteed
Cryptobilis is the Authorized Reseller for  Ledger, Trezor, Safepal, CoolWallet, Ellipal, Ballet,D’Cent, SatoChip and CryptoSteel. All our products are shipped directly from the manufacturers which are 0% tampered and 100% Genuine.

2. One to One Replacement Warranty

We will replace your devices at no cost to you if you find your device(s) malfunctioning, damaged, or defective for a period of 3 months from your date of purchase.

3. Shop Today, Ships Tomorrow
We strive to deliver your device to you as soon as possible. All orders are shipped the very next business day from our warehouse. We accept Cryptocurrencies, Credit/Debit Cards, E-Wallets, and Bank Transfers.

4. The Best Prices
We narrow our margins to offer you the best value for your money. We also keep our prices low in order to make security more affordable to you.

5. High Service Level
To date have sold over 18,000 units and assisted over 9,000 of our customers in keeping their assets safe thru all our hardware wallet products. Our customer service team ensures none of our customers are left in the dark before and after purchasing their device(s)

What is a Hardware Wallet?

When you own cryptocurrencies, what you really own is a private key. Your coins are associated with a set of “public/private key”. – Your coins do not physically exist on any device — not even your hardware wallet. – Hardware wallets store and safekeep your private keys. The main principle behind hardware wallets is to provide full isolation between the private keys and your easy-to-hack computer or smartphone. Hardware wallets offers the best level of protection: your key remains protected in a certified secure chip

Help! I am a first-time user; I don’t know which hardware wallet to buy..

We understand that this can be confusing as there are many factors (features, price, functionality, connectivity, etc.) to consider when purchasing your first hardware wallet. If you own research still leaves you confused, you may talk to us via Facebook chat, or Whatsapp and we may be able to assist you in choosing the best one for your needs.

Are all the hardware wallets sold here Authentic, Genuine, Sealed & Original?

Yes, they are!! Being official resellers, all devices that we carry are procured and received directly from the manufactures. No intermediaries & no third-party involved.

 

Rest assured, all our devices and accessories are untampered and sent to you as we receive it.

We have you covered; however, you can further protect yourself by installing the new firmware and setting up as a new device on your first setup. You may further check if your device is genuine after purchase by connecting your device directly to the manufacturers page or app.

Is CryptoBilis the Official/Authorised Reseller?

Yes, we are the authorized resellers of the brands we carry. You may verify us by checking on their respective reseller’s page. 

Does CryptoBilis offer warranties for hardware wallets?

Yes, we offer a local 1-1 replacement warranty for 3 months from the date of purchase (Extended warranty available) and manufacturer warranty which can range between 1-2 years depending on the device.

I am a first-time user, how do I set up my device?

You may follow instructions and information by the respective manufacturers listed here :
Ledger Nano X
Ledger Nano S Plus
Trezor
Safepal
Coolwallet
Ellipal
imKey
Arculus
Satochip
Ballet

I have made my purchase; how do I track them?

We generally ship out all purchases on the same/next business day via our delivery partner Ninjavan. You will receive an email with your tracking number and updates on the package status at every stage of the delivery.

You may also check your status at track my order by keying in your order ID and email.

If you did not receive your order information, you may contact us via  [email protected]

THE CRYPTOBILIS STORY

We have always believed in the power of cryptocurrency, but today that power is even greater as the crypto industry is changing in a profound way. Cryptocurrency activities are moving from a largely solitary activity to a group activity which we notice through cult like movements. We see guru’s, preachers, evangelists who has started a new form of religion. Now, 13 years on and 300 million followers, cryptocurrencies has become more than a technology, it is now a lifestyle.

Our mission is to educate the masses on the importance of decentralization, freedom and independence of crypto currency and Blockchain technology through adoptation. To trigger mass adoption in the “real world”, we need real world use cases. Thus, we at CryptoBilis aim to enable a crypto payment ecosystem through a one stop cryptocommerce store.

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